NEW 3D FAUX MINK LASHES NOW ON SALE!

Return Policy

Questions and Concerns About Your Order?

Contact us at shoplululushhair@gmail.com and we will get back to you within 24 hours! 

ALL SALES FINAL ONCE WORN AND/OR ALTERED IN ANYWAY

YOUR CONFIRMATION OF ANY ORDER INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS OF SUPPLY.

IN RESPECT OF ORDERS DELIVERED TO YOU USING ONE OF OUR THIRD PARTY COURIERS, THEN:
(A) ALL RISK OF LOSS OR DAMAGE TO THE PRODUCTS IN YOUR ORDER PASSES TO YOU WHEN WE DISPATCH YOUR ORDER FROM OUR PREMISES. WE (LULU LUSH)
 ARE NOT LIABLE FOR ANY ERRORS MADE BY THESE SERVICES.
(B) THIS SERVICE DOES NOT PROVIDE INSURANCE, AND IS CHOSEN AT YOUR OWN RISK UPON CONFIRMATION/ACCEPTANCE OF OUR TERMS OF SUPPLY.
IF YOU ARE AN INTERNATIONAL CUSTOMER, YOU ARE ALSO AGREEING THAT YOU UNDERSTAND SOME COUNTRIES HAVE IMPORT RESTRICTIONS ON CERTAIN GOODS OR MATERIALS. AFTER DISPATCH FROM OUR FACILITIES, TRANSFER OF LIABILITY SHIFTS TO YOU, THEREFORE YOU WILL BECOME THE IMPORTER AND WILL BE LIABLE TO PAY LOCAL TAXES OR DUTIES, FURTHERMORE ASSUMING ALL LIABILITY UNDER ANY CUSTOMS OR IMPORT LAWS AND REGULATIONS.
HERE AT LULU LUSH WE DO OUR UTMOST TO ENSURE THAT ALL PRODUCTS ARE IN EXCELLENT CONDITION.

IN THE UNLIKELY CASE THAT YOU DO RECEIVE A UNIT/PRODUCT WITH A FAULT WE ARE HAPPY TO EXCHANGE OR ISSUE A REFUND FOR THE ITEM.

PLEASE REACH OUT TO OUR CUSTOMER CARE TEAM IF THERE IS AN ISSUE OR A FAULT PRIOR TO SENDING THE UNIT BACK SO THAT WE CAN ADVISE ON HOW TO RETURN THE UNIT TO US. 

EMAIL -SHOPLULULUSHHAIR@GMAIL.COM

PLEASE NOTE THAT LULU LUSH DOES NOT OFFER REFUNDS OR EXCHANGES IF YOU CHANGE YOUR MIND, IF YOU FEEL THE COLOR DOES NOT SUIT 
OR IF YOU SELECT THE WRONG CAP SIZE. 

TO ENSURE YOU HAVE THE CORRECT CAP SIZE PLEASE MAKE SURE YOU MEASURE YOUR HEAD. 

PLEASE NOTE: MEASUREMENTS ARE IN INCHES IT IS ESSENTIAL THAT YOU MEASURE YOUR HEAD ACCURATELY PRIOR TO ORDERING YOUR UNIT, IF YOU HAVE ANY DIFFICULTIES PLEASE CONTACT US FOR GUIDANCE AND ASSISTANCE. 


REFUNDS WILL ONLY BE GIVEN IN THE CASE THAT THE UNIT IS DEEMED FAULTY UNDER INSPECTION FROM OUR PRODUCTION DEPARTMENT.
LULU LUSH DOES NOT SUGGEST TO ALTER OR COLOR ANY UNITS THAT HAVE ALREADY BEEN COLORED. PLEASE CONTACT OUR CUSTOMER SERVICE FOR ASSISTANCE AND GUIDANCE. 
 
ALL RETURNS ARE INVESTIGATED BY A PROFESSIONAL TEAM OF HAIRDRESSERS AND IF THE RETURNED UNIT HAS BEEN ALTERED IN ANYWAY I.E. THE UNIT HAS BEEN GIVEN BLEACH KNOTS, TRIMMED, OR COLORED, LULU LUSH CANNOT TAKE RESPONSIBILITY FOR ANY DAMAGE CAUSED TO THE UNIT AND IF WE RECEIVE A UNIT THAT HAS BEEN ALTERED WE WILL RETURN THE PRODUCT TO YOU. 

IF THERE IS A FAULT WITH YOUR UNIT YOU MUST COMPLY WITH THE FOLLOWING CONDITIONS; 

YOU MUST CONTACT LULU LUSH CUSTOMER SERVICE TEAM WITHIN 7 DAYS OF RECEIVING THE PRODUCT. 

THE UNIT MUST BE IN ORIGINAL CONDITION, UNWORN, UNCUT OR ALTERED IN ANYWAY. WE CANNOT ACCEPT RETURNED UNITS THAT HAVE HAD THE LACE CUT OR BEEN WORN. PLEASE TAKE CARE WHEN TRYING ON THE UNIT AND DO NOT CUT THE LACE. A PHOTOGRAPH DETAILING THAT THE UNIT IS IN ORIGINAL CONDITION WITH THE LACE WILL BE REQUIRED BEFORE A RETURN IS PERMITTED, FAILURE TO COMPLY WITH THIS WILL RESULT IN THE UNIT BEING RETURNED TO YOU. 

RETURNS THAT DO NOT MEET OUR POLICY WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER. 

IF YOUR UNIT IS FAULTY WE WILL ADVISE YOU HOW TO RETURN THE UNIT TO US. 

REFUNDS (ONLY ISSUED IF A UNIT IS FAULTY) WILL BE ISSUED BACK VIA YOUR ORIGINAL PAYMENT METHOD, PLEASE NOTE THAT YOUR FINANCIAL INSTITUTION MAY NEED UP TO 10 WORKING DAYS TO PROCESS THE FUNDS BACK TO YOUR ACCOUNT. 

PLEASE KEEP AN EYE OUT FROM EMAIL NOTIFICATIONS FROM US AS WE WILL KEEP YOU UPDATED!
continued:
  • All sales are FINAL once hair has been installed or worn.
  •  We do offer refunds as long as the hair has not been installed or used in any way and is returned to Lulu Lush in its original packaging within 72 hours of the time it has been delivered to customer.
  • Customer MUST email a copy of shipping receipt and tracking number to shoplululush@gmail.com or verification of items returned.