Our shipping hours are Monday through Friday from 9:00 am to 5:00 pm. Orders placed over the weekend will be processed and shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within 3-5 business days.
We are not responsible for late shipments due to holidays, natural disasters, weather delays or any carrier delays.
Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays.
We are not responsible for lost or stolen packages. We do not issue refunds or credits regarding these matters. Be sure to select guided shipping insurance in your cart to ensure package protection. Lulu Lush will not be responsible neither will the Postal Service will be responsible if guided protection is not selected.
Our parcels are sent via DHL please provide an email address at the time of purchase so that a tracking number will be emailed to you once your order has been processed.
To track all orders visit the DHL website.
Please allow up to 24-48 hours to receive your tracking information.
For custom wigs there may be a longer processing time.
All orders Must be Signed for:
A signature is required for all of our orders to be delivered. We are not responsible for late shipments due to holidays, natural disasters, weather or carrier delays. Any incorrect billing and or shipping information inputed by the customer will cause delays as well. If you need additional information, please email firstname.lastname@example.org
All packages MUST BE SIGNED FOR!